Privacy Policy
Lowe & Lewis Football Store keeps your personal information limited to what we need to take orders, answer enquiries, and run our Norwich football shop.
The short version
When you shop with Lowe & Lewis Football Store, we collect details such as your name, contact information, delivery address, and order information. We use them to process purchases, provide support, prevent misuse, and meet our legal duties.
We do not ask for information that has no clear purpose. This policy explains what we collect, why we use it, and the choices available to you.
1. Who we are
Lowe & Lewis Football Store is a football retailer based at 65 Wingfield Road, Norwich, Norfolk, NR3 3HF, United Kingdom. In this policy, "we", "us", and "our" mean Lowe & Lewis Football Store.
If you have a privacy question, contact us at [email protected] or call +44 7834 769137.
2. Information we collect
We collect information you provide when you place an order, contact the shop, or use an online form. This can include:
- Your name and contact details.
- Billing and delivery information.
- Products ordered, sizing details, and order history.
- Messages, feedback, and records of support conversations.
- Technical information such as browser type, device details, and pages visited when you use our website.
Payment details are handled through the payment service used at checkout. We do not need to keep your full payment card number.
3. How we use your information
We use personal information for the following practical reasons:
- To confirm, prepare, and deliver your order.
- To take payment and manage refunds or returns.
- To answer questions about football kits, boots, and accessories.
- To keep our website, shop systems, and records secure.
- To understand basic website use and improve how the shop works.
- To meet accounting, tax, consumer protection, and other legal requirements.
4. Sharing information
We share relevant information with organisations that help us operate the shop. These may include payment providers, delivery companies, website hosting providers, IT support providers, and professional advisers.
Each provider should receive only the information needed for its task. We do not sell your personal information.
5. Keeping information safe
We use sensible administrative, technical, and physical safeguards to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. Access is limited to people and providers who need the information for their work.
No online service can promise complete security. If we become aware of a serious data incident, we will follow the notification duties that apply to us.
6. How long we keep information
We keep information only for as long as it is needed for the purpose it was collected, including order administration, customer support, financial records, dispute handling, and legal compliance.
When information is no longer needed, we remove it or make it anonymous in line with our normal record-keeping process.
7. Cookies and website tools
Our website may use cookies or similar tools to keep pages working, remember selected settings, measure visits, and improve site performance. Some cookies may be set by services that help with payments, security, or website operation.
You can adjust cookie settings in your browser. Blocking some cookies may affect parts of the site.
8. Your privacy rights
You may have rights under UK data protection law. These can include asking us to:
- Tell you what personal information we hold and provide a copy.
- Correct information that is inaccurate or incomplete.
- Delete information where there is no continuing lawful reason to keep it.
- Restrict or object to certain uses of your information.
- Withdraw consent where consent is the reason for processing.
Send a request to [email protected]. We may need to check your identity before acting, and we will respond within the period required by law.
Need a clear answer?
Tell us what you want to know about your information. A real member of the Lowe & Lewis Football Store team will handle your message.
65 Wingfield Road, Norwich, Norfolk, NR3 3HF
Contact the shop9. Policy updates
We may update this policy when our website, services, or legal obligations change. The current version will appear on this page with its latest review date.
Latest review: 21 February 2025